About Hemphill's Rugs & Carpets
READ WHAT OUR CLIENTS SAY...
I would expect nothing less than 100% perfection from Brett Hemphill, that is what my husband replied when I called his office to tell him the carpet installation went perfect. And…the best news… I absolutely love the carpet in our home! My husband and I decided that 2013 would be the year we needed to remodel our upstairs including wall to wall carpet coupled with a runner for the stairs and the hallway downstairs. I hate making important home decisions. I am confused when I see 10,000 carpet samples and try to imagine this little carpet sample in our home with our lighting? I also dislike shopping price and reading every comment on line, good and bad, from past customers of these carpet companies,but I realize I have to… as all of these factors are important in purchasing carpet for one’s home. Hemphill Rugs and Carpets made my excruciating task easy. Their advise was spot on. - Yes, I ask a million questions…. And how did they put up with me? - Their pricing is competitive, they are generous with samples, which is important to me, and the best news…. they have an 'actual' store location enabling customers to actually touch and feel carpet from their great selection. I trust Brett Hemphill and his associate, Michelle. They have superior knowledge of carpets and the patience of saints. Lastly, to be added to the top 5 reasons to buy from Hemphill's is their stellar installation crew. They were very detailed, diligent, trustworthy n our home, so tidy and when they left, we could not tell they had been in our home with the exception of the fabulous new carpet smell! I realize, it sounds like Brett Hemphill is a relative… he is not. Hemphill’s is just the only place to get your carpet and rugs. Tom and Cyndi D. Newport Beach, CA
REVIEW: SUMMARY: Customer for life
REVIEW: Hemphill's Rugs has been working with us for over 15 years and each time our experience with them is delightful. Their recommendation on materials,colors, installer and customer follow-up are superb! Most recently they completely re-did our 1st floor after a pipe-bursting incident. They worked with us to get insurance approval and then completed the working in a timely fashion while we stayed in the home. Kudo's to Brett and his team.
SUMMARY: Knowledge and customer service
REVIEW: Excellent service from the very beginning. Knowledgeable and very helpful in guiding our final choice. Brett Hemphill is a joy to work with. His installation staff are also excellent. Our job had certain challenges in it and Brett and his team solved them all. And we are thrilled with the way our carpet looks. Having worked with 2 other companies prior to this on other projects, we know how great Hemphill's really is. They are also honest, no hidden costs, no charging sales tax on labor--both of those happened to us before. We give Hemphill's our highest rating.
SUMMARY: Hemphill's is outstanding
REVIEW: I had a great experience with Hemphill's. I had shopped around all over Los Angeles and Orange county for some beautiful carpets for my house. Hemphill's gave me by far the best price. The owner, Brett, gave me very prompt service and responded to my call immediately. Their installer did a wonderful job installing my carpets which are gorgeous. It was a perfect experience - my hobby is buying and fixing up houses so I have a lot of experience with different decorating aspects and they were really outstanding. Debra W.
SUMMARY: I cound not be happier with the results
REVIEW: I have had Hemphill's Rugs & Carpets help me with flooring for both my home and my business, and could not be happier with the results. They were patient, knowledgeable, thorough, clean and always on time. The quality and selection of the products as well as the installation were a refreshing change from past experiences with other so called professionals. Their access to the best products, designers, and contractors gives me great confidence in Brett Hemphill and his team. Like many others, I have experienced the typical horror stories of remodeling. But, I have to say, I have no hesitation in using Hemphill's in the future, and I will! Thank you Brett and Michelle.
SUMMARY: Hemphill's understands what you want and makes sure you get it.
REVIEW : As a Design Firm, we know we are only as good as the vendors who back us up. Hemphill's has the best product mix, expertise and follow-through of any company we deal with. They bring value and experience and do it at a fair and reasonable price. They are always our first choice when selecting flooring or rugs for our clients. Pasquale Design Studio LLC
REVIEW: My business dealings with Hemphill's have been an absolute pleasure. The range of floor coverings is extraordinary from wall to wall carpeting, to area rugs of every style, shape and size to hardwood. Furthermore there are choices for all levels of budgets. Furthermore items can be customized to meet specific needs. And making this all work efficiently is the archetypal professional Brett Hemphill who is a joy to work with. A first class flooring company I am happy to recommend to all. Michael P.
REVIEW: I have been in the design business 33 years and experienced a multitude of sales professionals. Knowledge of products is very important and taking time to share this knowledge of equal importance. Brett Hemphill is one of the most personable and extreemly professional individuals in this industry. Donna-Marie A.
REVIEW: I have done business with Brett Hemphill for many years, and I find them
honest, dependable, professional, the orders delivered on time, and truly a delight to do business with. I look forward to continuing my relationship with them. Carol P.
REVIEW: It's a family-run business that offers quality and exceptional customer service. Brett, the owner, grew up in Newport Beach and truly is a local in the best sense of the word. He can have your floors done quickly and he is so nice to deal with, just a great guy. Cherie, Brett's wife, is an interior designer and she is so helpful when you need assistance with any design questions.
Don't be intimidated by their high end designs, it's not unusual to see them in the finest interior design magazines. They work with all price points. Their emphasis on quality and hard to find lines make it a local favorite among designers & architects. Jill J.
REVIEW: This is the third time I have used Brett Hemphill and his services. He has on several occasions referred me to other equally wonderful people who I have used including Beacon's carpet cleaning, and a billiard company who is now helping me with my garage makeover. He does epoxy floors for garages and wood flooring upkeep. He is just an overall pleasure to work with as well as those that work with him. Vicki N.
REVIEW: We have just completed the installation of wool berber purchased from Hemphill's and not only is the product amazing, the installers were beyond perfection. The entire staff at Hemphill's are helpful and knowledgeable. I would highly recommend their services for product selection and installation. Best Regards, Gary S.
REVIEW: The installation went well and the guys did a great job. I'm very happy with the way it turned out and I appreciate how you kept me informed on a daily basis about the delays. I would definitely recommend you and would use you again. Thank you, Dolores S.
REVIEW: We first used Hemphill's Rugs & Carpet 10 years ago when building a large house in Turtle Rock. The store's selection and service then was impressive. The quality of the carpet we purchased was superior and held up remarketedly well over the years our children grew up.
Downsizing to Newport Beach in 2011 we naturally went back to the place that served us so well before. Brett and his staff were extremely helpful as we were making our decisions. Several weeks later when the 3 carpets arrived we discovered to our surprise that dining room carpet colors did not match the border we had selected. When Brett came to our house to see the colors for himself he quickly agreed that the two blues did not match and offered to replace the border at his cost -
IS THIS OLD FASHION SERVICE OR WHAT? Be prepared for a very large selection of rugs and carpets in the show room. Do not expect to do your shopping in one hour because of the many many choices you will find. Hemphill's understands the selection process, wants you to be happy with your purchase and will patiently assist you if you want or leave you alone. One suggestion before you see Hemphill's extensive offering of colors, patterns, styles and price ranges is to tear out magazine pictures of rooms that you like. Showing the store pictures of you preferences is very helpful to them in their recommendations. Do not be surprised if you end up likeing what you find at Hemphills better than what you had decided on. Be comfortable that they will not try to "upsale" you or push a certain brand.
You will always be able to find rugs and carpet that are less expensive than at Hemphills but the products will probably not be the same quality. However, do not expect to find higher value for your rug/carpet purchase and service during and after the sale. Jim M.